The Automobile Club of Southern California honored independent roadside service providers today for outstanding customer service during 2011, including Roy’s Towing, Inc. in Thousand Oaks, recognized as Service Provider of the Year. The Service Provider of the Year is selected based on outstanding member service performance, contributions to the Auto Club programs and initiatives and community leadership.
The Auto Club also honored eight other service providers with the prestigious Five Diamond roadside service award for earning an “Excellent Rating” in overall satisfaction, service driver satisfaction and satisfaction with response time throughout 2011. These eight service providers comprise the top two percent of network of more than 400 service providers in the 13 southern most counties in the state.
The Service Pro award is presented to Auto Club roadside providers that exceed standards in all measured areas for the entire year. Only 29% of the stations qualified for the prestigious award.
In addition, Mohammad Ghaemi of Community Auto Service, Inc. in Los Angeles was honored as Technician of the Year.
Service Pro honors were given at the Auto Club’s annual service awards luncheon held this year at the Hyatt Regency Long Beach. The theme of the awards luncheon was “The Sky’s the Limit!” Keynote speaker was Clint Swindall, motivational speaker and author.
“Auto Club service providers take care of members, seven days a week, 365 days a year and go above and beyond each and everyday,” said Auto Club Vice President of Automotive Services David Lang. “It’s critical to have roadside service providers who are professional and dedicated and who can come to members’ aid quickly and efficiently in order to get them right back on the road.”
2011 Five Diamond Recipients | |
Los Angeles County | |
Hollywood Lock & Key | Los Angeles |
L.A. Tow | Los Angeles |
Westside Tow | Los Angeles |
Emergency Lock & Key | North Hollywood |
Orange County | |
Bitetto's Tow & Service Center, Inc. | Anaheim |
Mandic Motors, Inc. | Huntington Beach |
Santa Barbara County | |
Santa Maria Towing, Inc. | Santa Maria |
Ventura County | |
Adamson Towing | Ojai |
2011 Service Pro Award Winners | |
Inyo County | |
Mr. K Automotive Service | Bishop |
Kern County | |
Kernville Garage | Kernville |
Los Angeles County | |
Canyon Key, Inc. | Azusa |
AM-PM Towing | Bell Gardens |
United Towing & Transport Burbank | Burbank |
West Hills Towing & Transport | Canoga Park |
Armstrong Towing | Garden Grove |
California Motor Club, Inc. | Gardena |
Falcon Towing | Gardena |
Auto Lock Specialists | Glendora |
A & M Towing, Inc. | Hermosa Beach |
Carmel Towing & Transport | Hollywood |
B & H Inglewood Tow, Inc. | Inglewood |
Baja Towing | Inglewood |
Florence Motors, Inc. | Inglewood |
Gold Star Auto, Inc. | Inglewood |
Locksmith of Fox Hills | Inglewood |
Trans Fox Hills | Inglewood |
Western Motorworks, Inc. | Inglewood |
Manhattan Beach Towing | Lawndale |
Redondo Beach Towing | Lomita |
A Checkered Towing, Inc. | Long Beach |
A.G.P. Towing | Long Beach |
Bob's Towing | Long Beach |
Finish Line Towing & Transport | Long Beach |
Beltran Auto Center | Los Angeles |
Beltran Towing, Inc. | Los Angeles |
Brentwood Club Service | Los Angeles |
Community Auto Service, Inc. | Los Angeles |
Hollyood Lock & Key | Los Angeles |
Hollywood Club Service | Los Angeles |
Inter City Towing, Inc. | Los Angeles |
J. D. Club Service & Towing, Inc. | Los Angeles |
LA Executive Towing Service | Los Angeles |
M & M Key Service | Los Angeles |
Precision Towing Company | Los Angeles |
Premium Club Service | Los Angeles |
Universal Towing Service | Los Angeles |
Village Auto Services, Inc. | Los Angeles |
Raul's Towing Service | Lynwood |
Villa Marina Club Service | Marina Del Rey |
Petra Towing, Inc. | Montebello |
Freeway Towing, Inc. | Monterey Park |
Navarro's Towing | Monterey Park |
United Towing & Transport, Inc. | North Hills |
Randy's Towing / Cole's Club Service | North Hills / Northridge |
Rescue Lockout Service | Northridge |
United Towing & Transport East Valley | Pacoima |
Antelope Valley Towing, Inc. / All Valley Towing, Inc. | Palmdale |
Tony's Towing | Paramount |
H.A.R. Transport & Towing | Reseda |
Don's Lock & Key, Inc. | Riverside |
Sebo Towing | Sun Valley |
Frank Scotto Towing | Torrance |
George & Joey's Towing | Torrance |
Van Lingen Towing, Inc. | Torrance |
Encino Towing | Van Nuys |
Orange County | |
Geer's Towing, Inc. | Anaheim |
Brea Towing Service, LLC | Brea |
Jim's Towing | Costa Mesa |
A & E Automotive Repair & Towing | Cypress |
Best Towing Transportation Services | Huntington Beach |
Surfside Lock & Key | Irvine |
Sea Country Towing & Recovery | Lake Forest |
Authentic Bros. Towing | Orange |
John's Towing & Transfer | Santa Ana |
Pepe's Towing, LLC | Santa Ana |
Automotive Excellence of Seal Beach | Seal Beach |
Riverside County | |
ABC Towing | Coachella |
Hamner Towing | Corona |
Aarco Towing, Inc. | Desert Hot Springs |
Idyllwild Garage | Idyllwild |
Plaza Shell, Inc. | Indio |
Classic Auto Transport | Indio |
Advanced Towing | Norco |
Affordable Locksmith | Norco |
Palms to Pines Towing | Palm Desert |
Ron's Towing | Palm Desert |
Mohica Towing Service | Palm Springs |
Gosch Towing & Recovery | Romoland |
Desert Towing | San Jacinto |
San Bernardino County | |
David Bailey's Auto Repair | Twenty-Nine Palms |
Hill's Towing | Yucca Valley |
Yucaipa Towing, Inc. | Big Bear City |
San Diego County | |
Alcatraz Locksmith | Chula Vista |
USA Towing | El Cajon |
Leucadia Towing | Encinitas |
NK Towing & Road Side Services | Escondido |
Silver & Son's Towing | Escondido |
All Street Towing | Escondido |
Dick's Towing | Guatay |
Tow Pros | Poway |
Wind 'N Sea Towing | San Diego |
Kearny Mesa Towing | San Diego |
Pacific Autow Center | San Diego |
Day & Night Security Lock & Safe | San Diego |
A & B Towing | San Diego |
Advantage Towing | San Diego |
Angelo's Towing | San Diego |
Towex | San Diego |
Cortes Towing | San Diego |
ABC Towing | San Marcos |
R & S Towing | Spring Valley |
Automotive Specialists | Valley Center |
San Luis Obispo County | |
West Coast Auto & Towing | Atascadero |
Cambria Towing | Cambria |
College Towing, Inc. / College Towing South | San Luis Obispo / Grover Beach |
Santa Barbara County | |
Olivera's Repair, Inc. | Buellton |
Smitty's Towing | Goleta |
Bob Holzer Automotive, Inc. | Santa Barbara |
Tulare County | |
Martin's Tire & Auto Service | Lindsay |
Greg's Hula Towing | Porterville |
Ventura County | |
Swink's Enterprises, Inc. | Simi Valley |
Roy's Towing, Inc. | Thousand Oaks |
Eddie's Towing | Newbury Park |
Airport Chevron, Inc. | Oxnard |
Visalia County | |
Crane's Towing | Visalia |