(LOS ANGELES, Jan. 16, 2008) – Thirty-two Southland vehicle repair shops have earned the Automobile Club of Southern California’s Approved Auto Repair coveted Quality Service Award for customer satisfaction and service quality.
The Quality Award honorees were selected from approximately 600-plus Approved Auto Repair facilities, which are independent businesses regularly inspected by the Auto Club. To receive an award, a repair shop has to meet extremely stringent Auto Club standards for a consecutive two-year period: no more than one complaint from an Auto Club member, a minimum 99 percent customer satisfaction rating during two consecutive surveys and no facility deficiencies during either of the Auto Club’s detailed annual shop inspections or the bimonthly shop reviews.
“Automobiles have become very technologically sophisticated and challenging to repair and maintain,” said Approved Auto Repair Operations Manager Michael Hoshaw. “These shops are the crme de la crme and exceeded our program’s strict requirements. The recipients demonstrate that they possess advanced skill and knowledge and understand how to provide top value and customer service to motorists.”
One-third of the Quality Award winners (11 in all) are located in Orange County, seven shops are in the San Diego area. Glendora, Laguna Hills and Van Nuys boast two Quality Service Award facilities each. The others are spread across many Southern California communities, including Long Beach, Ontario and Santa Monica.
Several facilities have received Quality Service Awards for numerous years. Good Guys Automotive in Yorba Linda, Seaside Buick in San Diego and Horsman Automotive in Santee are six -time recipients. Search for the nearest Approved Auto Repair facility online, or stop by the nearest Auto Club office for a free directory of facilities.
2007 Auto Club AAR Quality Service Award Winners
Facility Name | City | Award Years |
About Service Automotive | Escondido | 3 |
All-Time Gas & Diesel Repair | Glendora | 1 |
Anaheim Hills Shell | Anaheim Hills | 3 |
Brian Wood Automotive | Glendora | 3 |
Connie & Dick’s Service Center | Claremont | 2 |
Cylinder Automotive | Long Beach | 1 |
Doctor J | Huntington Beach | 2 |
Euclid 76 | Ontario | 1 |
Foothill Auto Service | Lake Forest | 1 |
Foothill Foreign Automotive | Upland | 3 |
Galpin Mazda | Van Nuys | 1 |
Gary’s Autowise | Cypress | 1 |
Good Guys | Yorba Linda | 6 |
Hontech Automotive | San Diego | 4 |
Horsman Automotive | Santee | 6 |
Import Auto Clinic | Anaheim | 1 |
John’s Automotive Care Inc. | San Diego | 1 |
Karco Specialties | Orange | 5 |
Ken Daniels Automotive, Inc. | Glendale | 2 |
Leisure World Auto Repair, Inc. | Laguna Hills | 2 |
Lexus Santa Monica | Santa Monica | 1 |
Morrison Tire Inc. | Garden Grove | 1 |
Osborn’s Automotive Inc. | Redondo Beach | 1 |
Pacific Auto Service | San Diego | 1 |
Pardella’s Auto Center | Downey | 1 |
People’s Chevrolet | Chula Vista | 1 |
Robert’s Auto Service | San Diego | 3 |
S & S Auto Service | Lake Forest | 3 |
Seaside Buick Pontiac GMC | San Diego | 6 |
Viking Independent | Laguna Hills | 3 |
Westlake Ind. Honda/Acura | Westlake Village | 1 |
Whitney Auto Service Inc. | Van Nuys | 1 |