(LOS ANGELES, May 6, 2011) – The Automobile Club of Southern California honored independent roadside service providers today for outstanding customer service during 2010, including L.A. Tow in Los Angeles, recognized as Service Provider of the Year. The Service Provider of the Year is selected based on a number of criteria including outstanding member service performance, contributions to the Auto Club programs and initiatives and community leadership.
The Auto Club also honored 10 other service providers with the prestigious Five Diamond roadside service award for earning an “Excellent Rating” in overall satisfaction, service driver satisfaction and satisfaction with response time throughout 2010. These 10 service providers comprise the top 2% of network of more than 400 service providers in the 13 southern most counties in the state.
The third level of award, the Service Pro award, is presented to Auto Club roadside providers that exceed standards in all measured areas for the entire year. Only 15% of the stations qualified for the prestigious award.
In addition, Ted Alva, Jr. of Bitetto Tow and Service Center in Ontario was honored as Technician of the Year.
The Service Pro honors were given at the Auto Club’s annual service awards luncheon held at the Hilton Pasadena. The theme of the awards luncheon this year was “Quest for the Best.” Keynote speaker was Chip Eichelberger, motivational speaker and author who formally worked for Tony Robbins.
“Members turn to the Auto Club during their time of need, and it’s imperative to have excellent service providers who can come to their rescue and get them back on the road. Our honorees are a great example of companies that go above and beyond to take care of AAA members and their automotive needs,” said Auto Club Vice President of Automotive Services David Lang.
“The Auto Club’s tow contractors continue to demonstrate that they’re industry leaders,” added Lang. “Today we recognize the exemplary service, professionalism and dedication that the Auto Club’s independent contract station owners provide day-in and day-out in service to our members.”
2010 Five Diamond Roadside Service Providers
L.A. Tow, Los Angeles
M & M Key Service, Los Angeles
All Valley Towing, Palmdale
Mandic Motors, Inc., Huntington Beach
Hill's Towing, Yucca Valley
Bob Holzer Towing & Storage, Santa Barbara
Santa Maria Towing, Santa Maria
Kernville Garage, Kernville
College Towing South, Grover Beach
Cesare's Collision Repair & Towing, Visalia
2010 Service Pro Award Winners
A & B Towing, San Diego
A & E Automotive Repair & Towing, Cypress
AAA Lock Specialist, Beaumont
Adamson Towing, Ojai
All Valley Battery Service, Sun Valley
Angelo's Towing & Recovery, San Diego
Antelope Valley Towing, Palmdale
Authentic Bros Towing, Orange
Auto Lock Specialists, Glendora
Beltran Towing, Inc., Los Angeles
Best Towing Transportation Services,
Bitetto Tow & Service Center, Inc., Anaheim
Bob Carlson Towing & Transport, Ventura
Brea Towing Service, LLC, Brea
Brentwood Club Service, Los Angeles
California Motor Club, Gardena
Cal-State Towing, Bakersfield
Cambria Towing, Cambria
Canyon Key, Inc., Azusa
Classic Club Service, Van Nuys
Cole's Club Service, Northridge
College Towing, San Luis Obispo
Community Auto Service, Inc.,
Cortes Towing, San Diego
Dick's Towing, Guatay
Eddie's Towing, Newbury Park
Emergency Lock & Key, North Hollywood