(LOS ANGELES, May 1, 2009) – The Automobile Club of Southern California honored independent roadside service providers today for outstanding customer service during 2008, including H.A.R. Transport & Towing, Inc. in Reseda, honored as Service Provider of the Year.
The Auto Club also honored seven other service providers who received an “Excellent Rating” in overall satisfaction, service driver satisfaction and satisfaction with response time throughout 2008. These seven providers received the prestigious Five Diamond roadside service awards and comprise the top 2% of the 400-member service provider network in the 13 southern most counties in the state.
Service Pro awards are presented to Auto Club roadside providers that exceed standards in all measured areas for the entire year. Only 8% of the stations qualified for the prestigious award. The Service Provider of the Year is selected based on a number of criteria including outstanding member service performance, contributions to the Auto Club programs and initiatives and community leadership.
In addition, Vernola’s Towing in Norwalk and Woodward’s Towing in Jacumba was honored for 40 years of roadside service and M & M Key Service in Los Angeles was honored for 50 years of roadside service to Auto Club members.
The Service Pro honors were given at the Auto Club’s annual service awards luncheon held at the Hyatt Regency, Orange County in Garden Grove. The theme of the awards luncheon this year was “Get The Advantage.” Keynote speaker and author was Bryan Townsend.
“Despite technology changes, increases in volume and the difficult economy and pressures placed on many businesses today, the Auto Club’s tow contractors continue to demonstrate that they’re industry leaders,” said David Lang, vice president of Automotive Services for the Auto Club. “Today we recognize the exemplary service, and day-in and day-out professionalism and hard work that the Club’s independent contract station owners provide to our members.”
2008 FIVE DIAMOND AWARD WINNERS
INDEPENDENT STATION | CITY |
Auto Lock Specialists | San Gabriel |
Cambria Towing | Cambria |
Hill’s Towing | Yucca Valley |
Idyllwild Garage | Idyllwild |
Mandic Motors, Inc. | Huntington Beach |
M & M Key Services | Los Angeles |
Mortica Towing Service | Palm Springs |
2008 SERVICE PRO AWARD WINNERS
A & M Towing, Inc. | Hermosa Beach |
Redondo Beach Towing | Lomita |
J.D. Club Service & Towing, Inc. | Los Angeles |
Falcon Towing | Gardena |
Falcon Towing | Gardena |
Titan Transportation, Inc. | Downey |
Sanders Lock & Key, Inc. | San Dimas |
Andie's Super Tow | Covina |
High Desert Towing & Recovery | Littlerock |
H.A.R. Transport & Towing, Inc. | Reseda |
Antelope Valley Towing | Palmdale |
Ron Neeley Towing | Fallbrook |
Silver & Son's Towing | Escondido |
ABC Towing | Coachella |
Desert Towing | San Jacinto |
Palms to Pines Towing | Palm Desert |
Hamner Towing, Inc. | Corona |
Automotive Excellence of Seal Beach | Seal Beach |
Qwikey Lock Service | Irvine |
Sea Country Towing & Recovery | Laguna Hills |
Jim's Towing | Costa Mesa |
Barstow Towing, Inc. | Barstow |
Marshall & McKnight, Inc. | Alta Loma |
Martinez Towing | Upland |
Swink's Enterprises | Simi Valley |
Eddie's Towing | Newbury Park |
Adamson Towing | Ojai |
Smitty's Towing | Goleta |
Santa Maria Towing | Santa Maria |
College Towing South | Grover Beach |
Valero Brothers | Woodlake |