(LOS ANGELES, Jan. 26, 2010) – Fifty-four Southland vehicle repair shops have earned the Automobile Club of Southern California’s AAA Approved Auto Repair coveted Quality Service Award for customer satisfaction and service quality.
The Quality Service Award honorees were selected from nearly 650 AAA Approved Auto Repair facilities in Southern California, which are independent businesses regularly inspected by the Auto Club. To receive an award, a repair shop has to meet extremely stringent Auto Club standards for a consecutive two-year period: no more than one complaint from an Auto Club member, a minimum 99 percent customer satisfaction rating during two consecutive annual surveys and no facility deficiencies during either of the Auto Club’s detailed annual shop inspections or the bimonthly shop reviews.
“Automobiles are technologically challenging to repair and maintain,” said the AAA Approved Auto Repair Program Manager Michael Hoshaw. “We are pleased to acknowledge the ongoing dedication and effort necessary to provide exemplary customer service to motorists. These repair shops exceeded our program’s strict requirements.”
Thirteen Quality Service Award winners are located in Orange County, and another 13 winners are in the San Diego area. Horsman Automotive, Santee, and Good Guys Automotive, Yorba Linda, lead the list with 7 Quality Service Awards earned by their repair facility, followed by Karco Specialties in Orange with 6. The rest of the winners are spread across many Southern California communities, including Burbank, Long Beach, Norwalk, Ontario and Santa Monica.
For a free copy of the Directory of AAA Approved Auto Repair Facilities, stop by the nearest Auto Club office, call (800) 713-0003, or click on www.AAA.com.
Quality Service Award Winners
Facility Name | City | Award Years |
Los Angeles County | ||
All Car Specialist | Alhambra | 2 |
Automotive Instincts, Inc. | Northridge | 2 |
Brian Wood Automotive | Glendora | 4 |
BVA, Inc. | Santa Monica | 2 |
Boulevard Buick/Pontiac/GMC | Signal Hill | 1 |
Cabe Bros Toyota | Long Beach | 1 |
Chuck Mercier’s Union 76 | Burbank | 1 |
Classic Auto Repair | Los Angeles | 1 |
Diamond Honda | City of Industry | 1 |
Gomora Auto Service, Inc. | Van Nuys | 1 |
Grand Mobil | Diamond Bar | 1 |
Jesse’s Pit Stop | Glendora | 1 |
Karsten Imports | Sherman Oaks | 1 |
Ken Daniels Automotive | Glendale | 3 |
Morris Automotive | Santa Monica | 1 |
Norwalk Toyota | Norwalk | 1 |
Okimoto’s Auto Center | Norwalk | 4 |
Osborn’s Automotive | Redondo Beach | 2 |
Ostrom Chevrolet | Montebello | 1 |
Palmer Tire & Auto Repair | Los Angeles | 1 |
R&S Automotive | Newhall | 1 |
South Bay Ford | Hawthorne | 1 |
Toyota Pasadena/Scion Pasadena | Pasadena | 1 |
Orange County | ||
Accurate Auto Repair | Mission Viejo | 3 |
Allen Olds/Cad/GMC Truck | Laguna Niguel | 1 |
De Lillo Chevrolet/Geo | Huntington Beach | 1 |
Doctor J | Huntington Beach | 3 |
Fox Auto Care | Santa Ana | 1 |
Good Guys Automotive | Yorba Linda | 7 |
Hardin Buick Pontiac GMC | Anaheim | 1 |
Jax Auto | Brea | 3 |
Karco Specialties | Orange | 6 |
Shadetree Automotive | San Clemente | 2 |
Sunrise Automotive | Westminster | 1 |
Tustin Lexus | Tustin | 2 |
White Automotive | La Habra | 1 |
Riverside County | ||
Stellar Performance | Yucca Valley | 1 |
San Bernardino County | ||
Euclid Valero | Ontario | 2 |
San Diego County | ||
Auto Precision | Vista | 5 |
About Service Automotive | Escondido | 4 |
European Automotive Center | Poway | 1 |
Hontech Automotive | San Diego | 5 |
Horsman Automotive | Santee | 7 |
John’s Automotive Care | San Diego | 2 |
North County Import Specialist | Vista | 1 |
Pacific Auto Service | San Diego | 2 |
Poway Transmission Corp. | Poway | 1 |
Robert’s Auto Service | San Diego | 4 |
San Diego Volvo | San Diego | 1 |
Tom’s Master Mechanics | San Diego | 3 |
Toyota El Cajon | El Cajon | 3 |
Toyota Escondido | Escondido | 1 |
Santa Barbara County | ||
Perry’s Auto Parts & Service | Lompoc | 1 |
Ventura County | ||
Airport Auto Repair | Oxnard | 1 |