The Automobile Club of Southern California honored the top technician and independent roadside service provider today for outstanding customer service during 2009. Aliso Viejo Towing & Recovery in Lake Forest earned Service Provider of the Year and George Lenz of Falcon Towing in Gardena was honored as Technician of the Year.
The Auto Club also honored eight other service providers who received an “Excellent Rating” in overall satisfaction, service driver satisfaction and satisfaction with response time throughout 2009. These eight providers received the prestigious Five Diamond roadside service awards and comprise the top 2 percent of the 400-member service provider network in the 13 southern most counties in the state.
Service Pro awards are presented to Auto Club roadside providers that exceed standards in all measured areas for the entire year. Seventy-five stations, or about 18 percent, qualified for the prestigious award. The Service Provider of the Year is selected based on a number of criteria including outstanding member service performance, contributions to the Auto Club programs and initiatives and community leadership.
S & J Towing Service, Inc. in Pomona was honored for 50 years of roadside service to Auto Club members.
The Service Pro honors were given at the Auto Club’s annual service awards luncheon held at the Pacific Palms Hotel and Conference Center in Industry Hills. The theme of the awards luncheon this year was “Seize the Momentum” featuring author Dr. Bob Basso as the keynote speaker.
“Despite increases in volume and the difficult economy and pressures placed on many businesses today, the Auto Club’s tow contractors continue to demonstrate that they’re industry leaders,” said David Lang, vice president of Automotive Services for the Auto Club. “Today we recognize the exemplary service, day-in and day-out professionalism and hard work that the Club’s independent contract station owners provide to our members.”
TECHNICIAN OF THE YEAR
George Lenz, Falcon Towing, Gardena
SERVICE PROVIDER OF THE YEAR
Aliso Viejo Towing & Recovery, Lake Forest
LONGEVITY AWARD FOR 50 YEARS OF SERVICE
S&J Towing Service, Inc., Pomona
2009 Five-Diamond Recipients | |||||
Independent Station | CITY | ||||
Los Angeles County | |||||
Auto Lock Specialists | San Gabriel | ||||
Orange County | |||||
Jim's Towing | Costa Mesa | ||||
Aliso Viejo Towing & Recovery | Lake Forest | ||||
American All Star, Inc. | Orange | ||||
Riverside County | |||||
Idyllwild Garage | Idyllwild | ||||
Palms to Pines Towing | Palm Desert | ||||
San Diego County | |||||
ABC Towing | San Marcos | ||||
San Luis Obispo County | |||||
Cambria Towing | Cambria | ||||
Ventura County | |||||
Courtesy Towing | Newbury Park | ||||
2009 SERVICE PRO AWARD WINNERS | |||||
Kern County | |||||
Carter's Automotive & Towing | Arvin | ||||
Arnold's Auto Wrecking | Delano | ||||
&Towing | |||||
College Towing South | Frazier Park | ||||
South Union Towing | Frazier Park | ||||
M & S Towing 2 | Tehachapi | ||||
Los Angeles County | |||||
West Hills Towing & Transport | Canoga Park | ||||
Andie's Super Tow | Covina | ||||
California Motor Club, Inc. | Gardena | ||||
Falcon Towing | Gardena | ||||
Jan's Towing, Inc. | Glendora | ||||
A & M Towing, Inc. | Hermosa Beach | ||||
Florence Motors | Inglewood | ||||
Gold Star Auto, Inc. | Inglewood | ||||
Trans Fox Hills | Inglewood | ||||
Redondo Beach Towing | Lomita | ||||
Finish Line Towing & Transport | Long Beach | ||||
Beltran Auto Center | Los Angeles | ||||
DMS Towing | Los Angeles | ||||
Eagle Rock Club Service | Los Angeles | ||||
Hollywood Lock & Key | Los Angeles | ||||
J.D. Club Service & Towing | Los Angeles | ||||
M & M Key Service | Los Angeles | ||||
Precision Towing Company | Los Angeles | ||||
Village Auto Services, Inc. | Los Angeles | ||||
All Valley Towing, Inc. | Palmdale | ||||
Antelope Valley Towing, Inc. | Palmdale | ||||
Foothill Lock & Key Service | Pasadena | ||||
S & J Towing Service, Inc. | Pomona | ||||
H.A.R. Transport & Towing | Reseda | ||||
United Towing & Transport | Reseda | ||||
Bob's Towing | Rowland Heights | ||||
All Valley Battery Service | Sun Valley | ||||
Hadley Tow | Whittier | ||||
Mission Towing | Woodland Hills | ||||
Mono County | |||||
Channel Union 76, Inc. | Lee Vining | ||||
Orange County | |||||
Bitetto's Tow & Service | Anaheim | ||||
Bitetto's Tow & Service Center | Anaheim | ||||
Brea Towing Service | Brea | ||||
Metro Pro Towing, Inc. | Costa Mesa | ||||
A & E Towing, Inc. | Cypress | ||||
Best Towing & Transportation | Huntington Beach | ||||
Mandic Motors, Inc. | Huntington Beach | ||||
Surfside Lock & Key | Irvine | ||||
Dunivan's Towing Service | San Juan Capistrano | ||||
Pepe's Towing | Santa Ana | ||||
Automotive Excellence | Seal Beach | ||||
Riverside County | |||||
Valley Auto | Anza | ||||
Hamner Towing, Inc. | Corona | ||||
Steve's Towing, Inc. | Lake Elsinore | ||||
Rapid Towing | Menifee | ||||
Ron's Towing | Palm Desert | ||||
Mohica Towing Service | Palm Springs | ||||
Broncs Towing, Inc. | Redlands | ||||
Don's Lock & Key | Riverside | ||||
Desert Towing | San Jacinto | ||||
San Bernardino County | |||||
Armada Towing Service | San Bernardino | ||||
Inland Empire Towing, Inc. | San Bernardino | ||||
Hill's Towing | Yucca Valley | ||||
San Diego County | |||||
USA Towing | El Cajon | ||||
Leucadia Towing | Encinitas | ||||
C & D Towing Specialists | La Mesa | ||||
Advantage Towing | San Diego | ||||
Guardian Towing, Inc. | San Diego | ||||
Cedar Towing | San Marcos | ||||
Day & Night, Inc. | Vista | ||||
San Luis Obispo County | |||||
College Towing, Inc. | San Luis Obispo | ||||
Santa Barbara County | |||||
Bob Holzer Automotive, Inc. | Santa Barbara | ||||
Santa Maria Towing | Santa Maria | ||||
Tulare County | |||||
Dinuba Towing | Dinuba | ||||
Hula Towing | Porterville | ||||
Independent Towing | Visalia | ||||
Ventura County | |||||
Eddie's Towing | Newbury Park | ||||
Adamson Towing | Ojai | ||||
Roy's Towing, Inc. | Thousand Oaks | ||||
Bob Carlson's Towing | Ventura |