Auto Club Salutes Roadside Service Contractors for Outstanding Performance

 The Automobile Club of Southern California honored the top technician and independent roadside service provider today for outstanding customer service during 2009.  Aliso Viejo Towing & Recovery in Lake Forest earned Service Provider of the Year and George Lenz of Falcon Towing in Gardena was honored as Technician of the Year.

 

The Auto Club also honored eight other service providers who received an “Excellent Rating” in overall satisfaction, service driver satisfaction and satisfaction with response time throughout 2009.  These eight providers received the prestigious Five Diamond roadside service awards and comprise the top 2 percent of the 400-member service provider network in the 13 southern most counties in the state.

 

Service Pro awards are presented to Auto Club roadside providers that exceed standards in all measured areas for the entire year. Seventy-five stations, or about 18 percent, qualified for the prestigious award. The Service Provider of the Year is selected based on a number of criteria including outstanding member service performance, contributions to the Auto Club programs and initiatives and community leadership.   

 

S & J Towing Service, Inc. in Pomona was honored for 50 years of roadside service to Auto Club members.

 

The Service Pro honors were given at the Auto Club’s annual service awards luncheon held at the Pacific Palms Hotel and Conference Center in Industry Hills.  The theme of the awards luncheon this year was “Seize the Momentum” featuring author Dr. Bob Basso as the keynote speaker.    

 

“Despite increases in volume and the difficult economy and pressures placed on many businesses today, the Auto Club’s tow contractors continue to demonstrate that they’re industry leaders,” said David Lang, vice president of Automotive Services for the Auto Club. “Today we recognize the exemplary service, day-in and day-out professionalism and hard work that the Club’s independent contract station owners provide to our members.”