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Auto Club Earns Recognition from J.D. Power Study For Highest Customer Satisfaction Among California Auto Insurers

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The Auto Club of Southern California ranks highest in the J.D. Power 2024 U.S. Auto Insurance StudySM for overall customer satisfaction among auto insurers in the state, according to a recent announcement by the market research company.  

“We are honored to receive this recognition,” said Auto Club President & CEO Greg Backley.  “The Auto Club has been committed to providing exceptional service and value to our members and policyholders for over 120 years. This recognition is a demonstration of our employees’ dedication to provide high levels of satisfaction.”

The ranking is based on a study of auto insurance customers who were asked to rate their primary insurance companies.

 “We know our members and policyholders count on us to always be there when they need us most, whether on the side of the road or resolving a claim,” said Backley. “It is very important that our staff members respond with care, courtesy, and competency to give our insured members the peace of mind they’ve come to expect from the Auto Club. We view the J.D. Power study as a respected, meaningful benchmark, and we have worked hard to put systems and practices in place that allow our employees to respond quickly and appropriately to the needs of our insured members. We are pleased to see from the results of the J.D. Power study that we are exceeding our policyholders’ expectations.”

The Auto Club received the highest score in California in the J.D. Power 2024 U.S. Auto Insurance Study of customers’ satisfaction with their auto insurance provider. Visit for more details.


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The Automobile Club of Southern California is a member club affiliated with the American Automobile Association (AAA) national federation and serves members in the following California counties: Inyo, Imperial, Kern, Los Angeles, Mono, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, Tulare, and Ventura.