Bitetto’s Tow & Service Center, Inc. of Anaheim was named today as service provider of the year for outstanding service to members of the Automobile Club of Southern California at an event honoring its top independent roadside service providers. The Service Provider of the Year award is based on more than outstanding member service performance, including contributions to Auto Club programs and initiatives and community leadership.
The Auto Club also recognized 22 other service providers with the prestigious Five Diamond roadside service award for earning an “Excellent Rating” in overall satisfaction, service driver satisfaction and satisfaction with response time throughout 2014. These service providers comprise the top seven percent of a network of more than 330 service providers in the 13 southern counties in the state.
A second award, the Service Pro award, was presented to 94 Auto Club roadside providers that exceeded standards in all measured areas for the entire year. Only 28 percent of the stations qualified for the prestigious award.
In addition, Joe Beltran of Palms to Pines Towing in Palm Desert was honored as Technician of the Year for his high member satisfaction marks.
Service Pro honors were given at the Auto Club’s annual service awards luncheon held this year at the Sheraton Fairplex Conference Center in Pomona. The theme of the awards luncheon was Consistency: The Winning Edge.
“Roadside assistance is one of the key reasons people join the Auto Club. Members expect a high level of service quality and we look to these men and women to take care of members every day of the year, in all sorts of weather and conditions,” said Auto Club Vice President of Automotive Services David Lang “All of our contractors provide quality service, but each year, there are some that really stand out with the professional, efficient, dedicated service they provided to Auto Club members.”
2014 Five Diamond Award Winners
Los Angeles County
Hollywood Lock & Key | Los Angeles |
Redondo Beach Towing | Lomita |
L.A. Tow | Los Angeles |
Carmel Towing & Transport | Hollywood |
Brentwood Club Service | Los Angeles |
San Gabriel Valley Towing II | Covina |
San Gabriel Valley Lock & Key | Azusa |
Rowlett Towing | Burbank |
Orange County | |
Surfside Lock & Key | Irvine |
Automotive Excellence | Seal Beach |
A & B Towing | Costa Mesa |
Bitetto's Tow & Service Center, Inc. | Anaheim |
Mandic Motors, Inc. | Huntington Beach |
Dunivin's Towing Service | San Juan Capistrano |
Riverside County | |
Palms to Pines Towing | Palm Desert |
Bitetto's Tow & Service Center, Inc. | Jurupa Valley |
San Bernardino County | |
Edwins Towing, Inc. | Upland |
San Diego County | |
Wind 'N Sea Towing | San Diego |
USA Towing | El Cajon |
Tony's Auto Center | Chula Vista |
Santa Barbara County | |
Bob Holzer Towing & Storage | Santa Barbara |
Santa Maria Towing, Inc. | Santa Maria |
2014 Service Pro Award Winners | |
Kern County | |
Lewis Towing 2 | Bakersfield |
Kernville Garage | Kernville |
Hill Top Club Service | Bakersfield |
Edmond's Towing | Lebec |
La Paz County, AZ (serving Blythe area) | |
Tow Truck Marks | Parker |
Los Angeles County | |
San Gabriel Valley Towing I | Azusa |
AM-PM Towing | Bell Gardens |
United Towing & Transport Burbank | Burbank |
West Hills Towing & Transport | Canoga Park |
California Motor Club | Gardena |
Falcon Towing | Gardena |
Falcon Towing | Gardena |
Monterey Tow | Glendale |
Jan's Towing, Inc. | Glendora |
R & J Towing & Recovery, Inc. | Lancaster |
Bob's Towing | Long Beach |
Beltran Towing, Inc. | Los Angeles |
M & M Key Service | Los Angeles |
Westside Tow | Los Angeles |
Locksmith of Fox Hills | Los Angeles |
Fox Hills Automotive, Inc. | Los Angeles |
Petra Towing, Inc. | Montebello |
Ammari Auto Center | North Hollywood |
Emergency Lock & Key | North Hollywood |
Rescue Lockout Service | Northridge |
Antelope Valley Towing, Inc. | Palmdale |
All Valley Towing, Inc. | Palmdale |
Hal's Club Service | Panorama City |
Tony's Towing | Paramount |
RB Towing | Reseda |
Sanders Lock & Key, Inc. | San Dimas |
Sanders Towing, Inc. | San Dimas |
Auto Car | San Gabriel |
United Towing & Transport East Valley | Sun Valley |
United Towing & Transport | Sun Valley |
Sebo Towing | Sun Valley |
Priority One Towing & Recovery, Inc. | West Covina |
Mono County | |
Channel Union 76, Inc. | Lee Vining |
Mike's Auto & Truck Repair | Coleville |
Orange County | |
Best Towing Transportation Services | Huntington Beach |
A & E Towing, Inc. | Cypress |
ExperTow | Stanton |
Brea Towing Service | Brea |
Aliso Viejo Towing & Recovery | Lake Forest |
Laguna Beach Towing & Recovery | Laguna Beach |
Geer's Towing, Inc. | Anaheim |
Qwikey Lock Service | Irvine |
MetroPro Towing | Costa Mesa |
Preferred Towing | San Juan Capistrano |
Graham's Towing, Inc. | La Habra |
Riverside County | |
Black's Towing & Storage | Murrieta |
ABC Towing | Coachella |
Desert Towing | San Jacinto |
Aarco Towing, Inc. | Desert Hot Springs |
Plaza Towing, Inc. | Indio |
Steve's Towing, Inc. | Lake Elsinore |
Valley Lock & Safe | Cathedral City |
Idyllwild Garage | Idyllwild |
Mohica Towing Service | Palm Springs |
Pop-A-Lock of Riverside County | Riverside |
Armada Towing Service | Moreno Valley |
San Bernardino County | |
Armada Towing Service | San Bernardino |
Armada Towing Service | Fontana |
Barstow Towing, Inc. | Barstow |
Pacific Truck & Auto Towing, Inc. | Montclair |
A-Performance Towing, Inc. | Hesperia |
Pro Towing & Services | Chino |
Aguiar's Towing, Inc. | Hesperia |
Broncs Towing, Inc. | Redlands |
Gonzalez Tow | Hesperia |
Air Expressway Towing, Inc. | Victorville |
Don's Auto Supply, Inc. | Running Springs |
Don's Garage | Running Springs |
Hill's Towing | Yucca Valley |
San Diego County | |
Cedar Towing | Vista |
Sky Towing | Escondido |
Day & Night Security Lock & Safe | Vista |
A & B Towing | San Diego |
Cortes Towing | San Diego |
San Luis Obispo County | |
Chuck's Towing | Morro Bay |
West Coast Auto & Towing | Atascadero |
Cambria Towing | Cambria |
College Towing | San Luis Obispo |
College Towing South | Grover Beach |
Santa Barbara County | |
Olivera's Repair | Buellton |
Smitty's Towing | Goleta |
Smitty's Towing West | Lompoc |
Tulare County | |
Martin's Tire & Auto Service | Lindsay |
Greg's Hula Towing | Porterville |
Valero Brothers | Woodlake |
Ventura County | |
Swink's Enterprises | Simi Valley |
Roy's Towing | Thousand Oaks |
Eddie's Towing | Newbury Park |
Airport Chevron, Inc. | Oxnard |
Bob Carlson Towing | Ventura |