(LOS ANGELES, Dec. 5, 2005) — Twenty-one Southland vehicle repair shops have earned the Automobile Club of Southern California’s Approved Auto Repair coveted Quality Service Award for customer satisfaction and service quality.
The Quality Award honorees were selected from approximately 600 Approved Auto Repair facilities, which are independent businesses regularly inspected by the Auto Club. To receive an award, a repair shop has to meet extremely stringent Auto Club standards for a consecutive two-year period: no more than one complaint from an Auto Club member, a minimum 99 percent customer satisfaction rating during two consecutive surveys and no facility deficiencies during either of the Auto Club’s detailed annual shop inspections or the bimonthly shop reviews.
“Automobiles have become very technologically sophisticated and challenging to repair and maintain,” said Richard Kretsch of the Auto Club’s-approved auto repair program. “These shops are the crme de la crme and exceeded our program’s strict requirements. The recipients demonstrate that they possess advanced skill and knowledge and understand how to provide top value and customer service to motorists.”
About one-third of the Quality Award winners (seven) are located in Orange County, four shops are in the San Diego area. Anaheim boasts two Quality Award facilities and one is located in San Clemente. The others are spread across many Southern California communities, including one in San Luis Obispo and two in Glendale.
Several facilities have received Quality Awards for numerous years. Good Guys Automotive in Yorba Linda and Seaside Buick in San Diego are five-time recipients.
For a free copy of the Directory of Approved Auto Repair Facilities, stop by the nearest Auto Club office, call (800) 713-0003, or click on www.aaa.com.
|2005 Auto Club AAR Quality Service Award Winners|
|Facility Name||City||Award Years|
|Accurate Auto Repair||Mission Viejo||2|
|Anaheim Hills Shell||Anaheim Hills||2|
|Certified Automotive Specialists||Glendora||4|
|Foothill Foreign Automotive||Upland||2|
|Good Guys Automotive||Yorba Linda||5|
|Hontech Automotive||San Diego||3|
|Ken Daniels Automotive||Glendale||1|
|O’Donnell Chev/Geo/Buick||San Gabriel||2|
|Okimoto’s Auto Center||Norwalk||3|
|Perfect Timing Auto Service & Repair||Vista||2|
|Rizzoli’s Automotive||Santa Maria||1|
|Robert’s Auto Service||San Diego||1|
|S & S Auto Service||Lake Forest||2|
|Seaside Buick||San Diego||5|
|Shadetree Automotive||San Clemente||1|
|Swedish Car Clinic||Harbor City||2|
|Weir Canyon Honda||Anaheim||1|
The Automobile Club of Southern California, the largest affiliate of the AAA, has been serving members since 1900. Today, the Auto Club’s members benefit by roadside assistance, insurance products and services, travel agency, financial products, automotive pricing, buying and financing programs, automotive testing and analysis, trip planning services and highway and transportation safety programs. Information about these products and services is available on the Auto Club’s Web site at www.aaa.com.