InterContinental Los Angeles Downtown Rated As AAA Four Diamond Hotel

Travel, Corporate Information
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Editor’s Note: Hotel B-roll: https://youtu.be/wqo25xFWDtQ

The InterContinental Los Angeles Downtown has recently been rated as a AAA Four Diamond® hotel by the Automobile Club of Southern California.  This distinction reflects the hotel’s luxury hospitality in downtown Los Angeles, customer service and other qualities that meet the AAA rating.  California has the most AAA Four Diamond hotels (176). 

The coveted AAA Four Diamond Award is presented to hotel general managers and restaurant executive chefs to recognize the award-winning properties, which account for 6.3 percent of 27,000 hotels and restaurants inspected by AAA. 

“To reach the exceptional standards required for the AAA Four Diamond rating is an outstanding achievement,” said the Auto Club’s Approved Accommodations Supervisor Patricia Marenco. “AAA Four Diamond establishments are attentive to guests needs and consistently deliver memorable travel experiences,” she added.

The InterContinental Los Angeles Downtown sits as the tallest building west of Chicago and the largest InterContinental hotel in the Americans.  The hotel grazes the sky at 1,100 feet and 73 stories. The hotel features a 70th floor sky lobby, 889 guest rooms, including 109 suites and several culinary venues, including a rooftop lounge.  Luxury amenities enhance each guest’s stay, including an outdoor pool with luxury cabanas, a 13,000-square-foot fitness center, valet parking and concierge service.   The property is located at 900 Wilshire Blvd.   

“We’re truly honored to be recognized among the world’s best by earning a AAA Four Diamond award,” said Niles Harris, the hotel’s general manager. “When we opened this hotel, we set out to offer the best in hospitality and customer service through our keen attention to detail, pushing creative boundaries to create memorable guest experiences and introducing amenities that enhance comfort and convenience.  This accolade speaks volumes about our team’s hard work and dedication to achieve that goal.” 

AAA’s Diamond rating program is the only hotel review system in the nation that uses specially trained full-time AAA Inspectors, field representatives who collectively visit thousands of establishments every week. As part of AAA’s network, the Auto Club’s own inspectors review Southern California establishments without prior notification using objective rating procedures.

The AAA Diamond ratings provide consumers with the broadest coverage of any rating system, geographically and by number of properties rated, including the U.S., Canada, Mexico and the Caribbean.

Inspectors review and rate exterior, grounds and public areas, room décor, ambiance and amenities, guest rooms, bathrooms, housekeeping and maintenance, management and staff and guest services. Properties that meet all requirements receive a one to five Diamond rating.

To achieve the AAA Four Diamond rating, the lodging establishments must be “refined, stylish with upscale physical attributes, extensive amenities and a high degree of hospitality, service and attention to detail,” according the AAA Diamond rating guidelines.

Travelers can find Diamond Rated establishments in AAA trip planning products: the AAA Mobile® app for tablets and smartphones, the desktop and mobile versions of the TripTik® Travel Planner  online mapping and routing tool, searchable Travel Guides on AAA.com and AAA TourBook® guides available to members at AAA/CAA offices.  

Media Contacts

Elaine Beno
(714) 885-2324
Beno.Elaine@aaa-calif.com
Doug Shupe
LA-based media contact
512-659-1632
shupe.doug@aaa-calif.com