Auto Club Announces "Service Pro" Awards For Outstanding Roadside Assistance Providers

Automotive


(LOS ANGELES, May 1, 2009) – The Automobile Club of Southern California honored independent roadside service providers today for outstanding customer service during 2008, including H.A.R. Transport & Towing, Inc. in Reseda, honored as Service Provider of the Year.

The Auto Club also honored seven other service providers who received an “Excellent Rating” in overall satisfaction, service driver satisfaction and satisfaction with response time throughout 2008. These seven providers received the prestigious Five Diamond roadside service awards and comprise the top 2% of the 400-member service provider network in the 13 southern most counties in the state.

Service Pro awards are presented to Auto Club roadside providers that exceed standards in all measured areas for the entire year. Only 8% of the stations qualified for the prestigious award. The Service Provider of the Year is selected based on a number of criteria including outstanding member service performance, contributions to the Auto Club programs and initiatives and community leadership.

In addition, Vernola’s Towing in Norwalk and Woodward’s Towing in Jacumba was honored for 40 years of roadside service and M & M Key Service in Los Angeles was honored for 50 years of roadside service to Auto Club members.

The Service Pro honors were given at the Auto Club’s annual service awards luncheon held at the Hyatt Regency, Orange County in Garden Grove. The theme of the awards luncheon this year was “Get The Advantage.” Keynote speaker and author was Bryan Townsend.

“Despite technology changes, increases in volume and the difficult economy and pressures placed on many businesses today, the Auto Club’s tow contractors continue to demonstrate that they’re industry leaders,” said David Lang, vice president of Automotive Services for the Auto Club. “Today we recognize the exemplary service, and day-in and day-out professionalism and hard work that the Club’s independent contract station owners provide to our members.”
 
2008 FIVE DIAMOND AWARD WINNERS
 
INDEPENDENT STATION


CITY


Auto Lock Specialists


San Gabriel


Cambria Towing


Cambria


Hill’s Towing


Yucca Valley


Idyllwild Garage


Idyllwild


Mandic Motors, Inc.


Huntington Beach


M & M Key Services


Los Angeles


Mortica Towing Service


Palm Springs
 
 

2008 SERVICE PRO AWARD WINNERS



A & M Towing, Inc.


Hermosa Beach


Redondo Beach Towing


Lomita


J.D. Club Service & Towing, Inc.


Los Angeles


Falcon Towing


Gardena


Falcon Towing


Gardena


Titan Transportation, Inc.


Downey


Sanders Lock & Key, Inc.


San Dimas


Andie's Super Tow


Covina


High Desert Towing & Recovery


Littlerock


H.A.R. Transport & Towing, Inc.


Reseda


Antelope Valley Towing


Palmdale


Ron Neeley Towing


Fallbrook


Silver & Son's Towing


Escondido


ABC Towing


Coachella


Desert Towing


San Jacinto


Palms to Pines Towing


Palm Desert


Hamner Towing, Inc.


Corona


Automotive Excellence of Seal Beach


Seal Beach


Qwikey Lock Service


Irvine


Sea Country Towing & Recovery


Laguna Hills


Jim's Towing


Costa Mesa


Barstow Towing, Inc.


Barstow


Marshall & McKnight, Inc.


Alta Loma


Martinez Towing


Upland


Swink's Enterprises


Simi Valley


Eddie's Towing


Newbury Park


Adamson Towing


Ojai


Smitty's Towing


Goleta


Santa Maria Towing


Santa Maria


College Towing South


Grover Beach


Valero Brothers


Woodlake