Auto Club Salutes Roadside Service Contractors for Outstanding Performance

Automotive
 The Automobile Club of Southern California honored the top technician and independent roadside service provider today for outstanding customer service during 2009.  Aliso Viejo Towing & Recovery in Lake Forest earned Service Provider of the Year and George Lenz of Falcon Towing in Gardena was honored as Technician of the Year.
 
The Auto Club also honored eight other service providers who received an “Excellent Rating” in overall satisfaction, service driver satisfaction and satisfaction with response time throughout 2009.  These eight providers received the prestigious Five Diamond roadside service awards and comprise the top 2 percent of the 400-member service provider network in the 13 southern most counties in the state.
 
Service Pro awards are presented to Auto Club roadside providers that exceed standards in all measured areas for the entire year. Seventy-five stations, or about 18 percent, qualified for the prestigious award. The Service Provider of the Year is selected based on a number of criteria including outstanding member service performance, contributions to the Auto Club programs and initiatives and community leadership.   
 
S & J Towing Service, Inc. in Pomona was honored for 50 years of roadside service to Auto Club members.
 
The Service Pro honors were given at the Auto Club’s annual service awards luncheon held at the Pacific Palms Hotel and Conference Center in Industry Hills.  The theme of the awards luncheon this year was “Seize the Momentum” featuring author Dr. Bob Basso as the keynote speaker.    
 
“Despite increases in volume and the difficult economy and pressures placed on many businesses today, the Auto Club’s tow contractors continue to demonstrate that they’re industry leaders,” said David Lang, vice president of Automotive Services for the Auto Club. “Today we recognize the exemplary service, day-in and day-out professionalism and hard work that the Club’s independent contract station owners provide to our members.”
 
Award winners were:
TECHNICIAN OF THE YEAR
George Lenz, Falcon Towing, Gardena

SERVICE PROVIDER OF THE YEAR
Aliso Viejo Towing & Recovery, Lake Forest
 
LONGEVITY AWARD FOR 50 YEARS OF SERVICE
S&J Towing Service, Inc., Pomona
 
 
2009 Five-Diamond Recipients






Independent StationCITY

Los Angeles County


Auto Lock SpecialistsSan Gabriel
Orange County



Jim's Towing
Costa Mesa
Aliso Viejo Towing & RecoveryLake Forest
American All Star, Inc.Orange

Riverside County



Idyllwild Garage
Idyllwild

Palms to Pines TowingPalm Desert
San Diego County



ABC Towing
San Marcos
San Luis Obispo County


Cambria Towing
Cambria

Ventura County



Courtesy Towing
Newbury Park






2009 SERVICE PRO AWARD WINNERS
Kern County



Carter's Automotive & TowingArvin

Arnold's Auto Wrecking Delano

&Towing




College Towing SouthFrazier Park
South Union Towing
Frazier Park
M & S Towing 2
Tehachapi

Los Angeles County


West Hills Towing & TransportCanoga Park
Andie's Super Tow
Covina

California Motor Club, Inc.Gardena

Falcon Towing
Gardena

Jan's Towing, Inc.
Glendora

A & M Towing, Inc.
Hermosa Beach
Florence Motors
Inglewood

Gold Star Auto, Inc.
Inglewood

Trans Fox Hills
Inglewood

Redondo Beach TowingLomita

Finish Line Towing & TransportLong Beach
Beltran Auto Center
Los Angeles
DMS Towing
Los Angeles
Eagle Rock Club ServiceLos Angeles
Hollywood Lock & KeyLos Angeles
J.D. Club Service & TowingLos Angeles
M & M Key Service
Los Angeles
Precision Towing CompanyLos Angeles
Village Auto Services, Inc.Los Angeles
All Valley Towing, Inc.Palmdale

Antelope Valley  Towing, Inc.Palmdale

Foothill Lock & Key ServicePasadena

S & J Towing Service, Inc.Pomona

H.A.R. Transport & TowingReseda

United Towing & TransportReseda

Bob's Towing
Rowland Heights
All Valley Battery ServiceSun Valley
Hadley Tow
Whittier

Mission Towing
Woodland Hills
Mono County



Channel Union 76, Inc.Lee Vining
Orange County



Bitetto's Tow & ServiceAnaheim

Bitetto's Tow & Service CenterAnaheim

Brea Towing Service
Brea

Metro Pro Towing, Inc.Costa Mesa
A & E Towing, Inc.
Cypress

Best Towing & TransportationHuntington Beach
Mandic Motors, Inc.
Huntington Beach
Surfside Lock & Key
Irvine

Dunivan's Towing ServiceSan Juan Capistrano
Pepe's Towing
Santa Ana
Automotive ExcellenceSeal Beach
Riverside County



Valley Auto
Anza

Hamner Towing, Inc.
Corona

Steve's Towing, Inc.
Lake Elsinore
Rapid Towing
Menifee

Ron's Towing
Palm Desert
Mohica Towing ServicePalm Springs
Broncs Towing, Inc.
Redlands

Don's Lock & Key
Riverside 

Desert Towing
San Jacinto
San Bernardino County


Armada Towing ServiceSan Bernardino
Inland Empire Towing, Inc.San Bernardino
Hill's Towing
Yucca Valley
San Diego County



USA Towing
El Cajon

Leucadia Towing
Encinitas

C & D Towing SpecialistsLa Mesa

Advantage Towing
San Diego
Guardian Towing, Inc.San Diego
Cedar Towing
San Marcos
Day & Night, Inc.
Vista

San Luis Obispo County


College Towing, Inc.
San Luis Obispo
Santa Barbara County


Bob Holzer Automotive, Inc.Santa Barbara
Santa Maria Towing
Santa Maria
Tulare County



Dinuba Towing
Dinuba

Hula Towing
Porterville

Independent Towing
Visalia

Ventura County



Eddie's Towing
Newbury Park
Adamson Towing
Ojai

Roy's Towing, Inc.
Thousand Oaks
Bob Carlson's TowingVentura

Media Contacts

Elaine Beno
(714) 885-2324
Beno.Elaine@aaa-calif.com